Title:
DECIPHERING THE EMPLOYEE ENGAGEMENT–ORGANIZATIONAL PERFORMANCE NEXUS INQUIRY IN INDIAN SERVICE SECTOR: INVESTIGATING ROLE OF SERVICE CLIMATE AS MODERATOR USING SMART PLS

Authors:
Dr. Manjula Khulbe

Abstract:
Employee engagement has become a crucial issue in the study of organisational psychology and management because of its ability to enhance the performance of people, teams, and the organisation. This research piece explores the complex link between organisational effectiveness and employee engagement. examines their influence and interconnection in contemporary workplaces, as well as the moderating role that service atmosphere plays. This research looks at a sample of 180 people who work for Indian service companies. The association between the variables was investigated, and the possible moderating impact of service climate was evaluated, using the SmartPLS-SEM . This research draws on a thorough analysis of the relevant literature to give a comprehensive understanding of how engaged workers contribute to better organisational results. The study combines many theoretical frameworks, empirical data, and practical implications to illuminate the multifaceted nature of the engagement-performance relationship. By examining factors that modify the link between the two, this study sheds insight on the contextual nuances that affect this relationship.

Keywords:
Employee engagement, organizational performance, Service Climate

DOI:
https://doi.org/10.37500/IJESSR.2025.8423

Date of Publication: 25-08-2025