Abstract:
Exploring language communication strategies at Kasih Fatimah Mother and Child Hospital in
Kotamobagu requires a rigorous examination through sociolinguistic and psycholinguistic
frameworks. Effective communication strategies are essential in healthcare settings, as they
significantly influence patient understanding, satisfaction, and overall health outcomes. This study
investigates the linguistic approaches medical personnel, including physicians, nurses, and ancillary
staff, in their interactions with patients during hospital services, focusing on sociolinguistic and
psycholinguistic dimensions. Employing qualitative research methodologies, we conducted
observational studies to analyze verbal and non-verbal communication between healthcare providers
and patients. Particular attention was given to language adaptations encompassing standard, nonstandard, and various local languages. The findings revealed that applying specific communication
strategies—such as providing clear instructions, facilitating clarifications, and employing motivational
language—markedly enhanced patient comprehension of medical conditions and treatment options.
Moreover, utilizing empathetic and culturally attuned language proved instrumental in fostering trust
and alleviating patient anxiety. The study underscores the critical role of intercultural competence in
medical communication, which is vital for delivering high-quality and patient-centered health services.
By prioritizing clarity in communication, offering comprehensive medical explanations, and
demonstrating cultural sensitivity, the sociolinguistic and psycholinguistic approaches adopted at
Kasih Fatimah Mother and Child Hospital can substantially improve patient understanding, foster
meaningful relationships, and contribute to the realization of superior health service delivery. |
